Join us at Mamiba

We need talented people like you!

Make a difference in the world of hospitality supplies.

Time goes by faster when you are surrounded by inspiring people you really like to work with. At Mamiba, we hire driven, independent, smart problem solvers. We hire stars and role models in every community we are in.

Mamiba is Headquartered in Cairo, Egypt, with offices around the world. Mamiba team members are creative individuals who are passionate about serving and advancing the hospitality and travel industry. Our products are diverse, from Room Amenities, to Restaurant Supplies to Art and Spa supplies. Our team consists of business professionals, scientists, engineers and designers who work together to innovate and create the best performing solutions for our clients.

At Mamiba, you will have a dynamic career, an exciting and international work environment where you will grow as an individual and a professional. We love discussing new ideas, our culture is built on trust, sharing, learning from one another and creating an impact with every decision.

Apply now to be part of the success story of Mamiba.

e-mail hr@mamibacare.com to find out about career opportunities in Egypt or overseas.

Open positions

As a Key Account Manager at Mamiba, you will be responsible for the management of sales and relationships with particular customers. The purpose of being assigned particular clients is to create long term relationships with the portfolio of assigned clients. You will be playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.

Job Description

  • Responsible for the development and achievement of sales through the direct sales channel.
  • Focusing on growing and developing existing clients, together with generating new business.
  • Write business plans for all current and opportunity tender business.
  • You will act as the key interface between the customer and all relevant divisions.

QUALIFICATIONS

  • Previous experience in Account Management or Territory Sales and display an attitude that is key to success.
  • Strong account management and relationship building skills.
  • Experience of managing major national accounts at head office level.
  • Excellent communicator and negotiator.
  • Excellent command of written and spoken English and French.
  • Highly self-motivated.

As an International Client Relations Manager at Mamiba, your role will be to assist our clients overseas find what they’re looking for. This requires a very strong product knowledge and an outgoing and cheerful personality that enjoys serving and the world of hospitality.

Job Description

  • Support clients via phone, e-mail and in person during visits.
  • Prepare proposals for clients and follow up on new projects while coordinating with the Business Development and Sales teams.
  • Communicate with stakeholders at a regional/global level; ensure effective internal and external communication.
  • Serve as liaison between Client Service and project stakeholders
  • Support the Regional Head of Business Development to ensure the performance objectives of the business are achieved
  • Work beyond the scope of the Service function, to support sales, product, operations and the rest of Client Management to deliver the strategic objectives of the business
  • Act as a senior service sponsor to support Mamiba’s clients

QUALIFICATIONS

  • Proven ability to deliver creative and flexible customer solutions.
  • Strong analytical, problem-solving, technical skills.
  • Verbal and Written fluency in English, French and Arabic.
  • Ability to interact with business customers at all levels.
  • Ability to understand a customer’s business and the fundamentals of running a business, its requirements and how to serve different types of requests accordingly.
  • Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
  • In-depth knowledge of industry standards related to sales of products and services.
  • Experience with or knowledge of local and ability to learn and apply international regulatory requirements.
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues.
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues.
  • Excellent interpersonal skills and ability to interact and build relationships .with internal and external stakeholders.
  • Excellent time management, planning and organisation skills
  • Experience in driving team and individual performance to achieve customer and financial targets.
  • Strong leadership and team motivational skills.
  • Proven coaching and performance management skills.
  • Must have strong  Excel skills.
  • Minimum of 3 years working directly with clients.

As a Product and Graphic Designer at Mamiba you will be impacting Mamiba’s position in the hospitality and home product market by developing new product packaging and improving Mamiba’s existing products looks. Your function will also include developing outer packaging, advertising and communication materials to clients. You will combine art and technology to communicate ideas through images and the layouts for our websites, social media and print material.

Job Description

  • Develop graphics and visuals for product illustrations, logos, and websites
  • Develop new product packaging
  • Design print material
  • Meet with clients and product development team to determine the scope of a project
  • Create designs and prototypes by hand and using computer software packages
  • Select colors, images, text style, and layout
  • Present the design to clients or the art director
  • Collaborating with sales, marketing and other departments to use research and market needs to manage the life of a product from concept through its development to production
  • Review designs for errors before printing or publishing them
  • Communication and coordination with vendors and licensors in all aspects of production.
  • Directly communicate project milestones to management.
  • Source printing companies and follow up on quality of print material.

QUALIFICATIONS

  • A Bachelor’s degree in graphic design, minor in Business, Management or Marketing or a related field is required.
  • Excellent Computer skills, excellent theoretical and practical knowledge in Adobe Photoshop, InDesign, Adobe Illustrator.
  • Excellent communication skills
  • Excellent drawing and prototyping skills
  • Ability to work in a team
  • Analytical Skills
  • Creativity and Artistic Ability
  • Presentation skills
  • 3 years of work experience required.

As a sales agent at Mamiba, you will be highly impacting Mamiba’s position in the cosmetics and toiletry market by representing Mamiba’s façade to customers. Your functions will mainly include approaching new clients via different means such as phone calls, keeping exact records of current transactions, and following up with existing clients for repeated sales opportunities.

Job Description

  • Contact customers, explain product features, and answer any questions that customers may have.
  • Receiving the orders via e-mails.
  • Preparing file for each client includes all their own thing.
  • Follow up the gaps in the orders, each client alone until the order is fully implemented.
  • Reviewing order’s prices in accordance with the company’s prices and also in accordance with the system’s prices.
  • Negotiate prices with customers
  • Keep accurate records of transactions
  • Pursuing the order through bills.
  • Complete sales order tickets and submit for processing of client-requested transactions.
  • Follow up the trips & shipment stores and make sure the delivery of the goods to the client.
  • Responsible of handling any problems related to the client and finding the solution.
  • Receiving incoming calls for us and for others.
  • Follow up the client’s account statement including unpaid bills and credit limits & returns.
  • Follow up proceeds checks through contacting the customers and setting an appointment to receive the check.
  • Doing boxes samples.
  • Doing mandates for delegates to receive the checks.
  • Follow up items incoming to us from the factory to be deducted from the daily statement of deficiency.
  • Follow up the customers in sending the orders through the sale’s statement.
  • Doing a Performa & doing prices’ offers to customers.
  • Doing account statements for receiving the checks.
  • Doing cards to the client for each client’s account.

QUALIFICATIONS

  • Bachelor Degree in business administration, marketing, sales, finance or accounting (Preferred GUC & Universite francaise).
  • MBA is a plus.
  • 23 years of work experience.
  • Excellent negotiation and persuasion skills.
  • Excellent command of written and spoken English and French.
  • Excellent communication and presentation skills.
  • Excellent analytical skills.
  • Excellent computer skills ( Word, Excel, Power point).

The Project Coordinator undertakes a variety of administrative and project management tasks and will be reporting to the Project Manager.

He/she will help in planning and organizing new projects and activities as well as carry out important operational duties, facilitating effective coordination of projects according to the organization’s standards with internal teams as well as with clients or external project managers and contractors.

Job Description

  • Help build positive relations within the team and external parties.
  • Maintain a traceable filing system. Keep updated records and create reports.
  • Support the Program Development Manager in all aspects of his/her professional work to make him/her fulfil job requirement.
  • Support planning and coordination of all programs and its activities.
  • Schedule and organize meetings/events and maintain agenda.
  • Collecting customer feedback and market research.
  • Enforcing the brand awareness externally and through communication media.
  • Assist in establishing, maintaining and expanding customer base by looking out for new projects.
  • Assist in increasing business opportunities through various routes to market.
  • Gathering information on market data and new trends, competition and arising opportunities.
  • Updates manager by consolidating, analyzing, and forwarding daily action summaries.
  • Assist Project Manager in developing and updating SOPs.
  • Perform other duties as assigned.

QUALIFICATIONS

  • Fresh graduate (college degree or Master degree in management)

  • Perfect command of spoken and written English & French communication.

  • Excellent excel skills + MS Applications.

  • High organizational skills.

  • Detail oriented, project management, and comfortability when working with diverse teams.

  • Demonstrating a can do attitude, self-motivated, dynamic, and work independently with minimal supervision.

  • Perfect command of written and spoken English (French/German is a plus)

As an Admin Assistant, you are a key person in the organization, making sure the office administration is running smoothly and utilities are perfectly managed, reflecting the best image of the organization. You are responsible for office asset management, supplies and ensuring technology is updated and functionally sound. A large part of your time will be spent in assisting the management team with organizing their daily operations tasks and scheduling visits and appointments in and out of the office.

Job Description

  • Organize meetings, appointments, missions, travel, accommodation arrangements and gatherings
  • Screen telephone calls, taking messages, answering questions or redirecting as necessary in English and French
  • Translate and produce letters & correspondence from Arabic to English or French and vice versa
  • Provide accuracy check on basic data and documents requiring Manager’s approval / signature.
  • Organize the Company events.
  • Type all correspondence including letters, memos and reports some of which are of a confidential nature
  • Organize an effective filing system to keep record of all external correspondence and administrative files and documents for ease of reference and efficient retrieval.
  • Prepare documents for presentations following proper directives and arranges binding and take minutes where necessary.
  • Ensure office equipment, standard goods/stationery are in good working condition and arrange for repair/servicing as necessary
  • Manage petty cash for MD or office support when requested

QUALIFICATIONS

  • Bachelor Degree ( Preferred GUC & Universite francaise).
  • 23 years of work experience.
  • Excellent command of written and spoken English and French.
  • Excellent communication and presentation skills.
  •  Excellent computer skills ( Word, Excel, Power point).
  •  Excellent understanding of Admin Assistant role.

As a Logistics Coordinator at Mamiba, you will be representing Mamiba and maintaining a perfect relation with our contractors and service providers. Your main functions will include dealing with clients and following up with them via phone calls, helping them find solutions for their projects and resolving any issues they are facing in a timely manner. You will be assist the sales team in their daily operations and working closely with the supply chain team. As you are representing our company, maintaining a positive and helpful attitude is a must.

Job Description

  • Prepare all the required documents related to the shipment & customs.
  • Dealing with the shipping companies & follow the offers shipping quotes.
  • Sending the insurance request related to the shipments & following up and reviewing the invoices related to the shipments.
  • Dealing with the factory to follow the order.
  • Preparing the support documents.
  • Doing customer’s revealed account.
  • Follow the movement of the warehouses of the company’s own stores abroad.

QUALIFICATIONS

  • University graduate, Supply Chain, Logistics, Business Administration, Accounting or Finance Major.
  • Excellent command of written and spoken English and additional language is preferred( French) (other language skills is a plus).
  • Previous experience in export and import Companies.
  • Excellent computer skills.
  • Excellent knowledge of Excel.
  • Ability to work under pressure.
  • Good problem solver.
  • Strong negotiation and persuasion skills.
  • Communication skills.
  • Excellent understanding of logistics.
  • Excellent research skills.
  • Awareness of global trade agreements.
  • Business language and international business etiquette.

As a sales manager at Mamiba, you carry the responsibility of bringing the effort of 250 Mamiba employees to the light by building business, identifying and selling Mamiba products in the market. In Addition to establishing and maintaining strong relationships with clients inside and outside of Egypt. You are the key point of contact between our organization and its clients by answering queries, offering advice and introducing new products.

Job Description

  • Maintaining existing clients, approaching new clients, identifying new opportunities and providing an excellent introduction to Mamiba’s different solutions to each client according to his/her needs.
  • Introducing new items and following up with hospitality clients.
  • Solving problems and keeping records of each, applying the appropriate action and following up on results.
  • Meeting client needs and identify needs to which existing solutions are not available at Mamiba.
  • Meeting and exceeding sales targets whenever possible.
  • Revising stock levels and ensuring adequate safety stock is available at all times.
  • Performing data analysis to measure efficiency of sales team and manage expectations.
  • Preparing price offers and following up with clients.
  • Follow up on distribution with the company warehouse and drivers.
  • Determine distribution priority and schedules.
  • Preparing a daily statement on cash collections and confirm client deposits.
  • Making comparisons of the achievement of previous years.
  • Actively participating in monthly meetings to set sales plans and review achievements.

QUALIFICATIONS

  • Bachelor Degree in Economics or Business Administration, Sales, Marketing, Finance or other related field. A double major or minor in Psychology is a plus
  • MBA is a plus.
  • Excellent command of spoken and written English.
  • Excellent communication and presentation skills.
  • Excellent excel skills.
  • Excellent knowledge in accounting.
  • 3-5 years experience in the field of sales (Hospitality is a plus).
  • Strong work knowledge and experience in sales skills and techniques.

As a purchasing manager at Mamiba, you are a material and product expert. You will be managing the supply chain of materials into the company to ensure we deliver our promises to clients on time. You will be working very closely with the planning as well as the new product development teams. You will look for ways to mainstream supply operations and increase efficiency, decrease cost and eliminate waste in the supply cycle. You are also the eye of the company on new material trends and potential new interesting products. You will participate in brainstorming activities and have a leading role in enforcing the company’s eco-friendly policy.

Job Description

  • Maintain records of material ordered and follow up receiving and deliveries with suppliers.
  • Locate vendors of cosmetics raw materials, packaging materials ,plastics and textiles accessories,  in order to determine material availability and payment terms according to approved purchasing procedures .
  • Prepare and process requisitions, receiving of quotations, tenders and purchase orders for different materials
  • Control purchasing department budgets according to approved COGS.
  • Interview and hire staff, and oversee staff training.
  • Maintain and develop the archiving system for different requisitions , quotations , tenders and purchase orders
  • Review purchase order efficiency in term of lead time of delivery and quality compliances according to company policy.
  •  Analyze market and delivery systems in order to assess present and future material availability.
  • Develop and implement purchasing and contract management instructions, policies, and procedures.
  • Participate in the development of specifications for products with substitute materials.
  • Develop company approved supplier list for different items and categories.
  • Follow up any quality or requested DPT complaints and act accordingly by finding alternative solutions .

QUALIFICATIONS

  • Excellent Negotiator.
  • Excellent research and organization skills.
  • Bachelor Degree in Business Administration, Accounting or Finance.
  • 23 years of work experience.
  • Excellent command of written and spoken English and French.
  • Excellent communication and presentation skills.
  • Excellent computer skills ( Word, Excel, Power point).
  • Excellent understanding of Admin Assistant role.

At Mamiba, Efficiency Engineers find ways to eliminate wastefulness in production processes. They devise efficient ways to allocate human talent, machines, materials, information, and energy to make a product or provide a service. Efficiency Engineers play a major role in cost control and our green policy.

Job Description

  • Review production schedules, engineering specifications, process flows, and other information to understand methods and activities in manufacturing and services
  • Figure out how to manufacture parts or products, or deliver services, with maximum efficiency
  • Develop management control systems to make financial planning and cost analysis more efficient
  • Enact quality control procedures to resolve production problems or minimize costs
  • Work with customers and management to develop standards for design and production
  • Design control systems to coordinate activities and production planning to ensure that products meet quality standards
  • Confer with clients about product specifications, vendors about purchases, management personnel about manufacturing capabilities, and staff about the status of projects

QUALIFICATIONS

  • Creativity. Efficiency/Industrial engineers use creativity and ingenuity to design new production processes in many kinds of settings to reduce use of material resources, time, or labor while accomplishing the same goal.
  • Critical-thinking skills. You will create new systems to solve problems related to waste and inefficiency. Solving these problems requires logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to the problems.
  • Listening skills. You will often operate in teams, but you must also solicit feedback from customers, vendors, and production staff. You must listen to customers and clients to fully grasp ideas and problems the first time.
  • Math skills. You will use the principles of calculus, trigonometry, and other advanced topics in mathematics for analysis, design, and troubleshooting in their work.
  • Problem-solving skills. In designing facilities for manufacturing and processes for providing services, these engineers deal with several issues at once, from workers’ safety to quality assurance.
  • Speaking skills. You will sometimes have to explain your instructions to production staff or technicians before they can make written instructions available. You must be to explain concepts clearly and quickly is crucial to preventing costly mistakes and loss of time.
  • Excellent command of spoken and Written English. Writing skills. You must create documentation that is coherent and explain your thinking clearly so that others can understand the information.

Job Description

  • Review filing of batch documents (batch records checklist and QC reports)
  • Responsible for Bulk & Finished Product Release
  • Regular inspection of processing/production area and follow up correctiveaction.
  • Regular check of equipment logbooks.
  • Review the cleaning checklists & ensure the cleanliness of productionequipment and rooms.
  • Regular check the current filling of batch record during processing, fillingand packaging.
  • As a member of the investigation team for incident / deviation reportsconcerning production and follow up the implementation of corrective andpreventive actions.
  • Handling change control reports.
  • Follow-up OOS reports.
  • As a member of the investigation team for complaints and product recalls.
  • Handling the rejection request.
  • Prepare SOPs concerning quality assurance department.
  • Updating SOPs overview list.
  • Distribute the approved SOPs for all departments.
  • Follow the SOPs review plan.
  • Make the annual plan for pest control and following-up its actual.
  • Prepare annual calibration plan or critical equipment.
  • Prepare protocol and report of process and equipment cleaning validation.
  • Prepare annual product quality review.
  • Issuing batch records.
  • Follow implementation of ISO system.

QUALIFICATIONS

  • Bachelor degree in Chemistry, Chemical Engineering or Biotechnology.
  • Excellent knowledge of Mathematics and Statistics.
  • Excellent research, analytical and organization skills.
  • 5-8 years of work experience.
  • Excellent command of written and spoken English.
  • Excellent communication and presentation skills.
  • Excellent computer skills ( Word, Excel, Power point).

As a senior Customer Service Specialist, you will be representing Mamiba and maintaining a perfect relation with our clients. Your main functions will include dealing with clients and following up with them via phone calls, helping them find solutions for their projects and resolving any issues they are facing in a timely manner. You will be assist the sales team in their daily operations and working closely with the marketing team. As you are representing our company, maintaining a positive and helpful attitude is a must.

Job Description

  • Maintain good relations with customers, and help them with any problems faced.
  • Support and assist sales manager in sales operations.
  • Follow up with plant on retail items balances, orders delivery and aim to resolve any issues.
  • Producing reports for sales & marketing managers.
  • Confer with customers by telephone to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.

QUALIFICATIONS

  • Excellent communicator
  • Active listener
  • Problem solver
  • Service oriented
  • Excellent command of spoken and written English (French is a Plus)
  • Very good knowledge of Excel
  • Social Media savvy

internship program

Summer and winter vacations are busy times at Mamiba as we welcome interns from top universities around the world to join us and spend time working alongside our staff members.

Interns gain the necessary exposure and experience in the industry leading them to make better decisions when applying for a full time position.

We believe that everyone should be given a chance to intern before making a commitment to start a new career with us. It’s a great time to meet the team, understand the two worlds of hospitality and manufacturing, and build confidence as a young professional.

Almost everything we use in a hotel, from chairs, frames and cutlery to amenities and trolleys, has been designed by a product designer. As a Product Designer at Mamiba,  you will use your design skills and technical knowledge to improve the way that existing products work and look, and/or will be assigned project to produce them at a lower cost. You may also be involved in designing entirely new products and concepts.

Job Description

  • Improving the way that existing products work and look and/or produce them at a lower cost.
  • Designing new products.
  • Discussing designs with colleagues and clients, as well as working closely with sales, marketing and R&D staff.
  • Producing sketches and sample designs, 3-D models and computer designs to express ideas.
  • Understanding technology, production methods and materials, and be able to meet deadlines and work within budgets.
  • May spend time in the factories and workshops where products are made.
  • Consulting managers and clients about design requirements.
  • Negotiating and agreeing contracts, budgets and time-scales
  • Clarifying and solving design issues.
  • Investigating appropriate materials and production processes.
  • Testing product designs using models, prototypes, specialist computer software and computer-aided design (CAD) technology.
  • Maintaining an awareness of current design trends and influences.
  • Liaising with sales, marketing and production departments.
  • Correcting product faults.
  • Presenting designs, samples and final work to team or clients for evaluation.

QUALIFICATIONS

  • Must be creative with an eye for shape, colour and detail.
  • Must understand different materials and production methods.
  • Must have technical, practical and scientific knowledge and ability.
  • Must be interested in the way people choose and use products.
  • Excellent command of written and spoken English.
  • Well-developed technical and creative skills.
  • Commercial awareness.
  • IT skills, including CAD.
  • Excellent communication and interpersonal skills.
  • 2-5 years of work experience.

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  • At Mamiba, you will assist with chemical analysis, analytical methodology development and method maintenance on key projects.
  • Perform routine testing under the supervision of a Senior R&D manager i.e. track and meet testing deadlines, problem solve with team, notify supervisor of problems or unexpected results.
  • Record, report and present results.
  • Help in analytical method development and problem solving for R&D initiatives.
  • Perform assignments as delegated by immediate Supervisor. Perform maintenance, such as calibration and basic troubleshooting of equipment.
  • Comply with all SOPs and participate in team discussions, ensure the achievement of goals.
  • Maintain clean, orderly and safe laboratory work area.

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QUALIFICATIONS

  • BS degree or MS degree.
  • 1- 5 years’ experience in R&D analytical laboratory.
  • Strong analytical skills and good knowledge of math & statistics.
  • Working knowledge of formulation, wet chemistry analysis
  • Understanding of instrumental analysis procedures utilized in a modern chemistry laboratory is a plus.
  • Keep up to date with technology developments in analytical field. Interpersonal skills with the ability to work in a team oriented environment, including cross-functional Project Teams involving members from product development team.
  • Oral communication skills to effectively provide feedback to project teams or immediate supervisor.
  • Written communication skills for accurate data entry and concise lab reports.
  • Timely execution of multiple project objectives within established timelines.
  • Self-motivated, seeking information from others to accomplish objectives.
  • Ability to display a degree of flexibility regarding changing project priorities.
  • Knowledge with MSOffice Software applications

Shadowing

Every month, a department at Mamiba organizes a day for students wishing to understand how their studies are applied in real life. Students spend a full day shadowing a staff member or a team.

This gives the students a chance to get an insight into the work tasks, the work environment and the type of challenges a certain job has. This helps them make a better decision when applying for a certain position or a certain company.

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